Privacy Policy

Last updated: [DRAFT — date to be confirmed]

This Privacy Policy explains how MyDeskly ("we", "us", "our") collects, uses, and protects information when you use our website and SMS-based lead response service.

Information we collect

• Account details you provide when signing up (name, business name, email address, phone number).
• Call and SMS metadata needed to operate the service (e.g. missed call timestamps, conversation content with your customers).
• Billing information, processed by our payment provider, Stripe.
• Basic usage data from this website (e.g. via standard server logs).

How we use your information

• To provide and operate the MyDeskly service, including automated SMS responses and booking.
• To communicate with you about your account, billing, and service updates.
• To improve and maintain the reliability and security of the service.

Third-party processors

We rely on third-party services to operate MyDeskly, which may include payment processing (Stripe), SMS delivery providers, AI/language model providers, and calendar integrations (Google Calendar, Calendly). Each processes data only as needed to provide their service to us.

Data retention

We retain account and conversation data for as long as your account is active, and for a limited period afterwards as required for legal, accounting, or dispute-resolution purposes.

Your rights

Under UK GDPR, you have the right to access, correct, export, or request deletion of your personal data. To exercise these rights, contact us using the details below.

Contact

Email: mydeskly@gmail.com